Reference

Legal Terms That Cover Your Account

These terms set out the rules that apply when you use bejil — your account, your deposits via bKash, Nagad, or Rocket, and how we handle your data. Access and eligibility depend on your local law and the regions we currently support.

Account RulesEligibility by RegionData HandlingPayment ConditionsPolicy Updates
bejil Legal Terms That Cover Your Account
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We collect only what we need to run your account — your mobile number, payment method details, and transaction history. We do not sell your data to third parties. Cookies on the platform track session state and your wallet preferences so you do not have to re-enter them on every visit. You can request a copy of the data we hold, ask us to correct it, or request deletion by contacting support with your registered number.

Data Retention

We keep account and transaction records for as long as required by applicable law. When retention is no longer required, records are deleted from active systems on a rolling schedule.

Cookie Policy

Session cookies keep you logged in across pages. Preference cookies remember your wallet choice — bKash, Nagad, or Rocket — so the deposit screen opens on your last-used method.

Account Security

Every login triggers an OTP to your registered mobile number. If you receive an OTP you did not request, contact support immediately and we will lock the account while we investigate.

Data Requests

To access, correct, or delete your data, contact us via live chat or email with your registered mobile number. We aim to respond to data requests within the timeframe required by applicable law.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, want to request a copy of your data, or need to flag a concern about your account, use one of the channels below. For account-specific queries, have your registered mobile number ready — it speeds up verification and gets you to the right team faster.

Live Chat Open the chat icon from any page on bejil. Our support team can handle policy questions, account queries, and wallet verification issues directly in the chat window.
Email Support Send detailed policy or data requests to our support address. Include your registered mobile number so we can locate your account and respond accurately.
Help Centre The Help Centre covers common policy questions, account rules, and payment conditions. Check there first — most answers are available without waiting for a reply.

Common Legal and Policy Questions

These are the questions we get most often about account rules, data, and eligibility. If yours is not here, reach out via live chat.

Eligibility depends on your local law and the regions we currently support. You must meet the legal age requirement in your jurisdiction. We may ask for identity documents to confirm this at any point.

We collect your mobile number, payment method details, and transaction history. We use this to run your account and verify payments through bKash, Nagad, or Rocket. We do not sell this data.

Contact support via live chat or email with your registered mobile number. We will locate your account and provide the data we hold within the timeframe required by applicable law.

Yes. Send a deletion request through live chat or email. Some records may be retained for the period required by law even after deletion, but they will be removed from active systems after that.

We update the date on this page whenever terms change. If a change affects your account directly, we notify you before it takes effect. Continuing to use the platform after that notice counts as acceptance.

An unrequested OTP may mean someone attempted to access your account. Contact support immediately via live chat and we will suspend the account while we carry out a security review.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.